JaseProtect Package Protection Policies - JASE Medical
Hey, how can we help?
< All Topics
Print

JaseProtect Package Protection Policies

Note: JaseProtect covers the cost of the items in an order. JaseProtect explicitly does not cover any other fees or charges. These include, but are not limited to, shipping costs, physician fees, pharmacy fees, customs and duties, taxes, the JaseProtect protection cost, or other costs incurred by the customer.

Stolen Items and Packages Policy

JaseProtect, at our sole discretion, may require a police report when the customer’s package is marked as “delivered”, but has not been received by the customer. See the requirements below:

  • The customer may be required to file a police report for orders that are $300 or more. Include an explanation within the police report that JaseProtect Package Protection is the company that has protected the package, and is helping in the dispute and resolution process for the customer.
  • The customer must send JaseProtect the police report, via email to claims@jase.com. Within this email, the customer must include their order # and the police report itself.

Incorrect Address

If the customer inputs the incorrect address information when purchasing, JaseProtect Package Protection reserves the right to not cover the package. If the customer has input the correct address information when purchasing, but the package was delivered to the incorrect address, JaseProtect Package Protection will cover this as long as there is proof of delivery to the incorrect address. This burden of proof falls upon the customer to provide.

Lost Items Policy

Packages presumed to be lost:

  • Packages are presumed to be lost for US Domestic orders when the status of the package is not “delivered”, and it has been greater than 7 days since the last status update per the tracking information.
  • Packages are presumed to be lost for International orders when the status of the package is not “delivered”, and it has been greater than 15 days since the last status update per the tracking information.

Damaged Items and Packages Policy

JaseProtect Package Protection will cover items that are damaged due to the shipment carrier’s neglect. These damages include functional damage that stop the product from working as advertised and render it unusable. JaseProtect Package Protection will not cover cosmetic damages, manufacturing damages, damages as a result of the packaging and shipping of a product.

Return To Sender (RTS) Policies

JaseProtect Package Protection will cover packages that are sent back to the sender, and marked as “Returned to Sender” by the shipping company. All claims related to RTS packages must be made after the package has been received by the sender, as confirmed by tracking information, and within 10 days of the shipping company marking the package successfully returned to sender.

Filing a Claim

To file a claim, send us an email OR file directly on our website. JaseProtect requires that you fill out this questionnaire and include this in your email:

  • My Name:
  • Name on Order:
  • Invoice_ID
  • This Claim relates to: (Stolen Package / Damaged Package / Lost Package)
  • Detailed Information Regarding the Situation and Why this is Eligible for JaseProtect Package Protection

February Giveaway | Weekly drawings every Friday!

X