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Pricing
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Ordering FAQ
- Can I use Afterpay?
- What is the $90 patient fee?
- How do I order Jase Daily?
- Can I Order Refills?
- How do I add on Ivermectin or other add-on products?
- Can I order multiple Jase Cases?
- How often can I reorder my medications?
- What happens if I think something is wrong with my order?
- Why did I receive a receipt from the pharmacy?
- Will I receive a call from the physician?
- Will I receive all 5 antibiotics if I am allergic to an antibiotic that falls within the same family as one that comes in the Jase Case?
- Why does the form ask about kidney or liver disease?
- How do I contact a physician?
- Do I have to have a physical within the past two years to qualify for a Jase Case?
- How do I cancel my order?
- I can't upload my ID
- Can I share my kit with family members?
- How do I submit my photo from my iPhone as a JPG?
- Can I place an order over the phone?
- Why is a cell phone number required?
- Will the prescribing physician contact me?
- Why do you need a picture of my ID?
- How do I order for my child?
- Do I need to have a current primary care doctor to use Jase Medical?
- Why does my packaging look different than what I see on the website or an advertisement?
- How often can I reorder?
- How can I return my order?
- What's the difference between Compounded and Non Compounded Ivermectin?
- Returns & Refunds
- Order Issues?
- Order Cancellations
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Shipping FAQ
- What if I'm missing an item in my order?
- Do you ship internationally?
- Why did my family member's order come before mine when I ordered before them?
- How is my order shipped?
- I didn't receive my tracking number?
- I didn't receive my medical guidebook and/or bag
- Where do I pick up my order?
- JaseProtect Package Protection Policies
- How can I file a shipping insurance claim?
- Do you offer shipping insurance?
- Returns & Refunds
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Emergency Medication FAQ
- How long can the medications sit in a high heat area?
- Why do you ask for what medications I take, are you going to fill them?
- What if I am pregnant or become pregnant, can I still use the antibiotics safely?
- When can I place an order for a chronic medication?
- Can I order just one of the 5 antibiotics?
- When does Doxycycline become toxic?
- Is storing the antibiotics in a Mylar bag with oxygen absorbers (used for freeze-dried food preservation) a viable option for long-term storage?
- Will any of the antibiotics become toxic over time?
- What if I have an allergy to one of the antibiotics?
- Are the medications prescribed safe?
- Can I order a specific medication?
- Which conditions are treated by these antibiotics?
- Are these antibiotics the same as prescribed by my local pharmacy?
- Which medications are prescribed for an emergency supply?
- How long can the antibiotics be stored?
- Can I get a prescription for narcotic pain medication?
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About Jase Medical
- Does Jase Medical encourage stockpiling medications?
- Which pharmacies and provider networks are partnered with Jase Medical?
- How do I contact Jase Medical by phone?
- How can I get more information on Jase Medical's referral program?
- Is it legal to prescribe medications for emergency use?
- Is my information safe?
- Who are the healthcare professionals on the Jase Medical platform?
- Who can order a Jase Case?
- Who is Jase Medical?
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How do I cancel my order?
Cancellation Policy
You can cancel your order at any time before your prescriptions are filled by the pharmacy.
Once an order has been received by the pharmacy, we cannot guarantee that it can be stopped, canceled, or refunded. Please note that there is a non-refundable fee of $40.00 for every order once it has been received by the pharmacy.
If you have any questions, please do not hesitate to reach out to our support team at answers@jase.com.