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Pricing
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Ordering FAQ
- Can I use Afterpay?
- What is the $90 patient fee?
- How do I order Jase Daily?
- Can I Order Refills?
- How do I add on Ivermectin or other add-on products?
- Can I order multiple Jase Cases?
- How often can I reorder my medications?
- What happens if I think something is wrong with my order?
- Why did I receive a receipt from the pharmacy?
- Will I receive a call from the physician?
- Will I receive all 5 antibiotics if I am allergic to an antibiotic that falls within the same family as one that comes in the Jase Case?
- Why does the form ask about kidney or liver disease?
- How do I contact a physician?
- Do I have to have a physical within the past two years to qualify for a Jase Case?
- How do I cancel my order?
- I can't upload my ID
- Can I share my kit with family members?
- How do I submit my photo from my iPhone as a JPG?
- Can I place an order over the phone?
- Why is a cell phone number required?
- Will the prescribing physician contact me?
- Why do you need a picture of my ID?
- How do I order for my child?
- Do I need to have a current primary care doctor to use Jase Medical?
- Why does my packaging look different than what I see on the website or an advertisement?
- How often can I reorder?
- How can I return my order?
- What's the difference between Compounded and Non Compounded Ivermectin?
- Returns & Refunds
- Order Issues?
- Order Cancellations
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Shipping FAQ
- What if I'm missing an item in my order?
- Do you ship internationally?
- Why did my family member's order come before mine when I ordered before them?
- How is my order shipped?
- I didn't receive my tracking number?
- I didn't receive my medical guidebook and/or bag
- Where do I pick up my order?
- JaseProtect Package Protection Policies
- How can I file a shipping insurance claim?
- Do you offer shipping insurance?
- Returns & Refunds
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Emergency Medication FAQ
- How long can the medications sit in a high heat area?
- Why do you ask for what medications I take, are you going to fill them?
- What if I am pregnant or become pregnant, can I still use the antibiotics safely?
- When can I place an order for a chronic medication?
- Can I order just one of the 5 antibiotics?
- When does Doxycycline become toxic?
- Is storing the antibiotics in a Mylar bag with oxygen absorbers (used for freeze-dried food preservation) a viable option for long-term storage?
- Will any of the antibiotics become toxic over time?
- What if I have an allergy to one of the antibiotics?
- Are the medications prescribed safe?
- Can I order a specific medication?
- Which conditions are treated by these antibiotics?
- Are these antibiotics the same as prescribed by my local pharmacy?
- Which medications are prescribed for an emergency supply?
- How long can the antibiotics be stored?
- Can I get a prescription for narcotic pain medication?
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About Jase Medical
- Does Jase Medical encourage stockpiling medications?
- Which pharmacies and provider networks are partnered with Jase Medical?
- How do I contact Jase Medical by phone?
- How can I get more information on Jase Medical's referral program?
- Is it legal to prescribe medications for emergency use?
- Is my information safe?
- Who are the healthcare professionals on the Jase Medical platform?
- Who can order a Jase Case?
- Who is Jase Medical?
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Order Issues?
Delivery Issue
If you experience any issues with your recent order, please report them to our support team at answers@jase.com within 7 days of the delivery date shown by your tracking information.
Our team will investigate and resolve these issues on a case-by-case basis. We may request additional information to assist with the investigation. Please note that issues reported more than 7 days after delivery may not be investigated.
Order Problem
You must contact customer service at answers@jase.com within 30 days of tracking showing your order has been delivered. After this time, unfortunately there is nothing we can do. Please thoroughly check your order upon arrival