Knowledge Base - JASE Medical

Products
Collections
Ivermectin
Jase Aid
Jase Pantry
Reorder/Refill
Extras
Support

Products
Collections
Ivermectin
Jase Aid
Jase Pantry
Reorder/Refill
Extras
Support

Hey, how can we help?

Pricing

Why does my credit card say that I have a recurring payment?
Why is there a price difference for the Jase Case in Canada?
What forms of payment do you accept?
Do you accept HSA cards?
Do you accept FSA cards?
How much does a visit cost?
Is the Jase Case covered by insurance?

Ordering FAQ

Can I use Afterpay?
What is the $90 patient fee?
How do I order Jase Daily?
Can I Order Refills?
How do I add on Ivermectin or other add-on products?
Can I order multiple Jase Cases?
How often can I reorder my medications?
What happens if I think something is wrong with my order?
Why did I receive a receipt from the pharmacy?
Will I receive a call from the physician?
Will I receive all 5 antibiotics if I am allergic to an antibiotic that falls within the same family as one that comes in the Jase Case?
Why does the form ask about kidney or liver disease?
How do I contact a physician?
Do I have to have a physical within the past two years to qualify for a Jase Case?
How do I cancel my order?
I can't upload my ID
Can I share my kit with family members?
How do I submit my photo from my iPhone as a JPG?
Can I place an order over the phone?
Why is a cell phone number required?
Will the prescribing physician contact me?
Why do you need a picture of my ID?
How do I order for my child?
Do I need to have a current primary care doctor to use Jase Medical?
Why does my packaging look different than what I see on the website or an advertisement?
How often can I reorder?
How can I return my order?
What's the difference between Compounded and Non Compounded Ivermectin?
Returns & Refunds
Order Issues?
Order Cancellations
Returns & Refunds For NON-RX items

Shipping FAQ

What if I'm missing an item in my order?
Do you ship internationally?
Why did my family member's order come before mine when I ordered before them?
How is my order shipped?
I didn't receive my tracking number?
I didn't receive my medical guidebook and/or bag
Where do I pick up my order?
JaseProtect Package Protection Policies
How can I file a shipping insurance claim?
Do you offer shipping insurance?
Returns & Refunds

Emergency Medication FAQ

How long can the medications sit in a high heat area?
Why do you ask for what medications I take, are you going to fill them?
What if I am pregnant or become pregnant, can I still use the antibiotics safely?
When can I place an order for a chronic medication?
Can I order just one of the 5 antibiotics?
When does Doxycycline become toxic?
Is storing the antibiotics in a Mylar bag with oxygen absorbers (used for freeze-dried food preservation) a viable option for long-term storage?
Will any of the antibiotics become toxic over time?
What if I have an allergy to one of the antibiotics?
Are the medications prescribed safe?
Can I order a specific medication?
Which conditions are treated by these antibiotics?
Are these antibiotics the same as prescribed by my local pharmacy?
Which medications are prescribed for an emergency supply?
How long can the antibiotics be stored?
Can I get a prescription for narcotic pain medication?

About Jase Medical

Does Jase Medical encourage stockpiling medications?
Which pharmacies and provider networks are partnered with Jase Medical?
How do I contact Jase Medical by phone?
How can I get more information on Jase Medical's referral program?
Is it legal to prescribe medications for emergency use?
Is my information safe?
Who are the healthcare professionals on the Jase Medical platform?
Who can order a Jase Case?
Who is Jase Medical?

The Right Meds the Moment You Need Them.™

Questions?

answers@jase.com

DISCLAIMER

The Jase Medical web site is intended to provide general educational information and to help users arrange more easily for certain health care services. Some information on the site is written by health care providers affiliated with Jase Medical.

This site is not an attempt to practice medicine or provide specific medical advice, and should not be used to make a diagnosis or to replace or overrule a qualified health care provider’s judgment. Nor should users rely upon the Jase Medical web site if they might need emergency medical treatment. We strongly encourage users to consult with a qualified health care/medical professional for answers to personal questions.

You assume full responsibility for using all the information on this site, and you understand and agree that Jase Medical and its affiliates are not responsible or liable for any claim, loss, or damage resulting from its use by you or any user. While we try to keep the information on the site as accurate as possible, we disclaim any warranty concerning its accuracy, timeliness, and completeness, and any other warranty, express or implied, including warranties of merchantability or fitness for a particular purpose. Jase Medical also does not warrant that access to the site will be error or virus-free.

We provide access to other web sites for your convenience. Jase Medical is not responsible for the availability, accuracy, or content of those external sites, nor does it endorse them.

All material on the Jase Medical web site is protected by copyright law. Unless otherwise stated, users may print or download information from this site for personal, non-commercial use only, provided they identify the source of the material and include a statement that the materials are protected by copyright law. Permission to reprint or otherwise reproduce any document in whole or in part is prohibited, unless prior written consent is obtained from the copyright owner.

By choosing to use the Jase Medical web site, you acknowledge and agree to the terms of this Disclaimer. We reserve the right to modify these terms and policies and recommend that you periodically review them, because if you use the site you will be expected to comply with these.

IMPORTANT NOTE

Jase advises that all medications only be used within their posted expiration dates. We do not condone the stockpiling of medications. Medications purchased through Jase are for the sole purpose of having the appropriate emergency medications on hand and only should be used in the event you cannot access medical help.